Return & Refund Policy

Last Updated: July 9, 2026

At QK Galaxy, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please read our Refund & Return Policy carefully before requesting a return or refund.

Return Eligibility

You may request a return within 30 days of receiving your order if:

  • The item arrived damaged or defective.

  • You received the wrong item.

  • The item is unused, unworn, and in its original condition with all original packaging.

  • The product is eligible for return under this policy.

To begin a return, please contact our customer support team before sending any item back.

Non Returnable Items

For hygiene, safety, and product integrity reasons, the following items cannot be returned unless they arrive damaged or defective:

  • Personal care and beauty products that have been opened or used

  • Gift cards

  • Digital products or downloadable content

  • Clearance or final sale items

  • Customized or personalized products

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging

We will review your request and arrange a replacement or refund if approved.

Refunds

Once your return or claim has been reviewed and approved, your refund will be processed to your original payment method.

Please allow 5/10 business days for the refund to appear in your account, depending on your bank or payment provider.

Exchanges

We currently do not offer direct exchanges.

If you would like a different item, please return the eligible product (if applicable) and place a new order.

Return Shipping

If the return is due to our error (such as receiving the wrong or defective item), we will work with you to resolve the issue, which may include covering return shipping where appropriate.

If the return is for any other approved reason, the customer may be responsible for return shipping costs.

Order Cancellations

Orders may be canceled only if they have not yet been processed or shipped.

If you wish to cancel your order, please contact us as soon as possible. Once an order has been shipped, it can no longer be canceled.

Late or Missing Refunds

If you have not received your refund after the expected processing time:

  1. Check your bank account or payment method.

  2. Contact your credit card company or payment provider, as processing times may vary.

  3. Contact your bank.

If you still have not received your refund, please contact our support team.

Contact Us

If you have any questions regarding returns or refunds, please contact us.

QK Galaxy

Website: https://qkgalaxy.com

Email: bh86c5g2yj@privaterelay.appleid.com

We are committed to making your shopping experience with QK Galaxy as smooth and enjoyable as possible.